Shipping.

At this stage we only ship within Australia via our Online Store.
We are able to arrange international shipments via email. Please contact shop@loverthelabel.com with your request.

Shipping options within Australia.

• DHL domestic express service for AUD $10.00. Delivery is  within 1-3 days

Tracking.

For all orders please go to: http://www.dhl.com.au/en/express/tracking.html

Shipping Policies.

• Deliveries are sent during business hours between Monday and Friday.
• Purchases made on Saturday, Sunday and public holidays will be processed on the next business day.
•  All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 5pm. Please note we cannot deliver to PO box addresses.

Returns & Exchanges.

• Please note, the returns policy outlined below is applicable to purchases made online only. Please contact your closest boutique for our in store returns policy.
• We happily accept returns and exchanges within 7 days of your order being received. This is provided that the garment is in the original condition as sent. The product must not be worn, altered or washed and the original tags must still be attached.
• Before any action to return an order, you must contact Lover for approval of the return. Lover will then issue you with a Return Authorisation Number (RAN). Items will not be accepted back for return if a RAN is not issued. Please contact via email or phone.
• For all lingerie the protective hygiene strip must remain in place, returns will not be accepted if removed or altered.

Please return to:

Lover Clothing.
Level 1, 12-16 Queen Street.
Chippendale. NSW. 2008.
AUSTRALIA

• Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase. You will receive email notification of this.
• In the unlikely event that you receive an item that is faulty or damaged please contact us immediately via email or phone and we will organise a replacement for you. If a replacement is unavailable you may choose another suitable item. If an item is faulty and there is no suitable replacement you may be refunded.
• For items that are on sale, we are happy to accept returns and exchanges within 7 days of your order being received. This is provided that the garment is in the original condition as sent. The product must not be worn, altered or washed and the original tags must still be attached.
• For items that are FINAL SALE – Please choose carefully. As we do not offer returns (exchanges, refunds or credit notes) on these marked items.

Payment Method.

• Customers can only pay by credit card using our secure checkout. MasterCard and Visa are accepted.
• Note that all product prices indicated and payments made on this site are in Australian Dollar (AUD). All prices include GST.
• Lover Clothing Pty Ltd. does not collect or record any credit card details you may provide when purchasing products from the loverthelabel.com website.
• Your credit card details are processed by ANZ eGate.

Privacy.

• Lover understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law.
• We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
• Any information that we no longer require is destroyed.
• Personal information including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Lover Clothing Pty Ltd.
• As required by law, you may “opt-out” from direct marketing material that Lover may send.

Measurements. 

*    use as a guide only – measurements may vary slightly from style-to-style
***  if you require specific measurements per individual garment please contact shop@loverthelabel.com with your preferred size and style you require

Size Chart: 
SIZE                               6       8      10      12    14
BUST                              81      86     91     96    101
WAIST                            63      68     73     78     83
TOP HIP                        79      84     89     94     99
LOWER HIP                  92      97     102   107   112

Measurement Tips: 
BUST: measure around the fullest area.
WAIST: measure around the slimmest point above your hips and below your rib cage.
TOP HIP: measure 8cm from your waist.
LOWER HIP: measure 23cm from your waist.

Contact.

Lover Clothing.
Level 1, 12-16 Queen Street.
Chippendale. NSW. 2008.
AUSTRALIA
P. 02 9699 2237

ABN: 67120551902