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Domestic Shipping.

We ship domestically using Australia Post and DHL. Please allow 2-5 days for local delivery and 4-7 days for regional areas. 

We offer complimentary standard shipping for all Australian Domestic orders.

We strongly suggest using a business address for delivery to ensure that your order is received on time and not redirected to a Pick-Up centre.

It is the responsibility of the customer to ensure the address entered is correct. Lover does not assume responsibility for parcels delivered incorrectly due to input.

 

DELIVERY OPTIONS CONDITIONS TIME RATE
Standard Shipping All purchases 4-8 days Free

 

We strongly suggest using a business address for delivery to ensure that your order is received on time and not redirected to a Pick-Up centre.

*Please note that Australia Post are experiencing significant delivery delays to its network due to limited flights, social distancing requirements and increased in parcel volumes.  

 

International Shipping.

Lover ships to most international countries with DHL International Express. International shipping rates vary and will be calculated at checkout based on your entry.  Delivery is within 5-10 days.

Our international delivery terms are DDU (Delivery Duty Unpaid). This means that product prices are exclusive of all taxes and duties and, as the recipient, you as the customer are liable for any/all import duties, customs and local sales taxes levied by the country you are shipping to.

Please note, Lover will not cover these expenses, and payment of these is necessary to release your order from customs on arrival. As each country's customs are different we cannot foresee or quote taxes and duties for our customers. It is also important that you are aware that the duties and taxes are non- refundable if you choose to return this piece.

Lover is not liable for any loss or damage in transit or late delivery by our selected couriers. Compensation for loss or damage in the course of carriage is at the discretion of the courier. 

 

Tracking.

Upon dispatch, you will be provided with a shipment notification and tracking information. Please notify the customer service team if you have not received this information within a reasonable time frame. 

 

Shipping Policies.

• Deliveries are sent during business hours between Monday and Friday.

• Purchases made on Saturday, Sunday and public holidays will be processed on the next business day.

•  All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am and 5pm. Australia Post Express service will be used to deliver to PO Boxes. 

 

Returns Policy.

Although we hope you love all your items from Lover, we have a returns policy in place if you are not 100% happy with your purchase. 

Lover will provide:

a full refund, size exchange or online store credit for all full price items; or

store credit or size exchange for reduced priced product (excluding Final Sale); 

For items marked Final Sale: please choose carefully as LOVER does NOT offer refunds, exchanges or credit notes, unless product is deemed to be faulty.

Please note, under no circumstances can online purchases be returned in store at a boutique or vice versa.

CONDITIONS FOR RETURNS:

•  Item(s) must be returned within 7 days of receiving your order. (14 days for International orders)

•  All original tags must remain attached

•  Item(s) must be unworn and returned in original condition.

•  Item(s) purchased online only.

 

LOVER reserves the right to reject items that do not comply with the above conditions and will return the item to sender. 

Please note, the returns policy as outlined above is applicable to purchases made online only. For in store returns policy please contact your closet boutique.

 

Domestic Returns

Please click here to complete your FREE Domestic returns request.

1. We will email you by next business day with your Return Authorisation form & Free shipping label

2. Simply place the authorisation form inside your parcel and stick the FREE shipping label on the outside

3. Drop your parcel off at a convenient street Post Box 24/7 or at your local Post office

4. Once received, we assess your return and if in compliance with our return policy, complete your refund.

Please allow 1-3 business days for our team to process your return.

 

International Returns

Return is at the customers expense.

Please click here to complete your International returns request.

1. We will email you by the next business day with your return’s authorisation and return shipping address

2. Simply place the authorisation form inside your parcel and send back to our Australian Warehouse.

3. Once received, we assess your return and if in compliance with our return policy, complete your refund. 

Please allow 1-3 business days for our team to process your return.

 

Pricing.

The Price in respect of a product is specified on the Website and Lover reserves the right to change or alter the Price of products on the Website without notice to you, unless you have already submitted an Order at a stipulated Price.

 

Payment Method.

• Customers can pay by PayPal, Afterpay, Gpay, ApplePay & Credit Card using our secure checkout. 

• Note that all product prices indicated and payments made on this site are in Australian Dollar (AUD). All prices include GST.

• Lover does not collect or record any credit card details you may provide when purchasing products from the loverthelabel.com website.

• Your credit card details are processed via Shopify Payments.

 

Current Promotions.

Afterpay Day. Offer valid for selected full priced items only. Promotion starts 7am on Thursday, 19th March 2020 and ends 1159pm on Sunday, 23rd March 2020. Promotion cannot be used in conjunction with other offers or promotions. 

 

Privacy.

• Lover understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law.

• We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.

• Any information that we no longer require is destroyed.

We may also share your personal information with our related or affiliated Hotsprings entities (including Rebecca Vallance, PE Nation, Hotsprings Brands), so that they can provide you directly with marketing material about their products and services.

• Personal information including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Hotsprings.

• As required by law, you may “opt-out” from direct marketing material that Lover may send.

 

    Measurements. 

    *    use as a guide only - measurements may vary slightly from style-to-style, all measurements provided is measured in CM.

    **  if you require specific measurements per individual garment please contact shop@loverthelabel.com with your preferred size and style you require

    Size Chart:  

    SIZE AU 6 AU 8 AU 10 AU 12 AU 14
    BUST 81 86 91 96 101
    WAIST 63 68 73 78 83
    TOP HIP 79 84 89 94 99
    LOWER HIP 92 97 102 107 112
    XS S M L

     

    Measurement Tips: 

    BUST: measure around the fullest area. WAIST: measure around the slimmest point above your hips and below your rib cage. TOP HIP: measure 8cm from your waist. LOWER HIP: measure 23cm from your waist.

     

    Newsletter Sign Up Offer

    Our newsletter offer is valid for 30 days from issue date and is only valid one time per person, is only applicable on full price items, has a minimum order value of $99.00 and can only be applied on the first order placed per person. The offer cannot be used in conjunction with any other offer or voucher on site and is subject to voucher conditions stated above.

     

    Contact.

    Lover Clothing. Hotsprings, 37 Doody Street. Alexandria. NSW. 2015. AUSTRALIA P. +61 2 8074 5511 ABN: 57 003 813 474